What is Fair Use Policy?

We want our customers to enjoy surfing the internet and our Fair Use Policy is there to make sure our customers have the best experience possible. There might be some customers who use so much data that it might adversely affect the network quality & deteriorate surfing experience for majority of our users. We also want to make sure everyone gets the experience from their chosen price plan.

So to make sure everything is running smoothly, we continuously monitor internet usage of our subscribers each month or during the validity period. A Fair Use Policy given in Gigabytes (GB) of data applies on all internet services.

Why do we have a Fair Use Policy?

At peak times, a lot of customers use the shared network bandwidth at any one time.

A very small number of our customers use wireless internet service inappropriately, for example when sending or downloading very large files, or using 'peer to peer' and file sharing software (which may be sending and receiving video and other large files constantly). This means that service quality for all users is affected, making it slower for everyone to access the internet or send and receive emails, especially at peak times. Peak times may fluctuate between 5pm and midnight, Monday to Sunday.

The vast majority of our customers use their service considerately and their usage levels during peak hours don't disproportionately affect the shared network capacity. Even though only a very small number of our customers use the service inappropriately, their activity does greatly affect the service. Our Fair Use Policy manages inappropriate use and makes sure the service can be used fairly by everyone.

How does the Fair Use Policy work?

Under the policy we have defined fair usage levels for unlimited data transfer plans and needless to mention, the usage levels are set above normal usage such that most customers will not be affected by the Fair Usage Policy.

On reaching the fair usage level, the plan speed would be rationalized ( reduced from the normal speed of the plan ) for the rest of the validity period / bill cycle or for the rest of the day. The fair usage level and the reduced speed usually vary from plan to plan.

The speeds would be upgraded to the normal speeds once the validity of recharge expires or each 24 hour cycle.